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24 Apr 2014

Helpdesk Assistant Job Vacancy

Human Resources for Health (HRH) Kenya is a USAID funded project implemented by IntraHealth International Inc. The goal of the project is to strengthen the human resources for health systems in Kenya at both the national and county levels and ultimately improve health outcomes for the Kenyan people. In order to strengthen its team, HRH project is looking for a suitable candidate to fill the following position.

Helpdesk Assistant

The incumbent will serve as the Sustainable Health workforce (SHW) help desk contact person for all correspondences and/or enquiries. S/he will ensure proper running and documentation and monitoring of all SHW queries.


Specific Responsibilities

  • Logging all calls and query emails received from SHW in the logging system.
  • Ensure queries are addressed in line with stipulated turn-around times.
  • Provide first line support by responding to queries via phone or email.
  • Escalate all issues that cannot be resolved at the helpdesk.
  • Update the logging system on a daily basis as queries are addressed and resolved.
  • In liaison with the HR Support Officer, update the SHW information database.

Education & Qualifications

  • A diploma in social sciences or related field
  • At least 2 years relevant experience in busy call centre or helpdesk
  • Experience in Human Resource or customer care will be an added advantage
  • Excellent skills in working with MS Office (excel and word)
  • Good communication and interpersonal skills
  • Ability to multi-task and handle pressure
  • Analytical skills when troubleshooting issues

If you meet the above qualifications please apply by sending your CV with a cover letter indicating your daytime telephone numbers, address and names of three referees who must have been your supervisor in your current or former employment to kenyajobs@intrahealth.org.

Closing date for applications is April 28, 2014.

For more on USAID and IntraHealth’s work, visit: http://www.usaid.gov/kenya

IntraHealth: www.intrahealth.org

Only shortlisted Candidates will be contacted.

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