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10 Apr 2014

Mobius Motors Service & Warranty Associate Job Vacancy

Overview
Mobius Motors designs, manufactures, and sells highly durable, highly affordable vehicles for Africa’s mass market.

Our vehicles create a transport platform that empowerslocal entrepreneurs to run profitable transportation services to end-users in their communities.

We are seeking to hire anexceptional mid-career professional interested in a truly unique entrepreneurial opportunity to create impact on a global scale.

The successful candidate shall lead efforts to develop and maintain a strong aftersales service and warranty relationship with our customers, subcontractors and manufacturers in Kenya and beyond.

The role will require a close working relationship with the Operations Director, Technical Team, After Sales Manager, and both the Marketing and Sales Teams.

Specific duties include, but are not limited to:
Service

  • Maintain a high standard of customer service and relations.
  • Advice customers on service routines, check-ups and defect reports.
  • Resolve vehicleproblems by clarifying customer complaints/feedback.
  • Establish what vehicle problems qualify for warranty consideration.
  • Provide regular updates to customers on the service/repair progress on their vehicles.
  • Allocate and manage service labour hours and bookings.
  • Ensure bumper to bumper checks are conducted on each vehicle brought in for service/repairs.
  • Receive customer service instructions and open job cards for the same.
  • Prepare daily, weekly and monthly reports; utilisation, productive efficiency, claim status, parts listings, aging schedules, cost metrics, part analysis etc.

Warranty

  • Handle and resolve all claim corrections and charge-backs.
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.
  • Analyse problems, identify trends and develop strategies for maximizing claim process.
  • Check each repair order against the vehicles service history to avoid duplicate claims.
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
  • Assist sales team and technicians with any warranty questions.
  • Manage warranty corrective actions and verify effectiveness of warranty corrective actions.
  • Maintain product technical documentation related to warranty, and provide updates to subcontractors.
  • Work closely with the Project Planner, procurement and technical teams to ensure product conformity.

Qualifications

  • An ideal candidate should have a track record of academic and professional achievement and demonstrate a strong business acumen and passion for Mobius’s business.
  • He or she should combine expertise in after sales service and warranty and customer service with exceptional communication, interpersonal, and leadership skills as well as on-the-ground pragmatism and patience necessary to manage ambiguities involved with an early-stage venture in a developing country.
  • Most of all, they should demonstrate integrity and accountability.

Required

  • Bachelor’s degree (minimum) in technical subject with 3.4 GPA or higher from a top university worldwide
  • Minimum 3years’ experience in aftersales service and warranty or other similar roles for top tier companies
  • Experience from the automotive industry will be an added advantage
  • Excellent interpersonal skills to build strong rapport with others
  • Detail oriented and capable of delivering high quality  outputs
  • Ability to effectively communicate timelines and project progress with both internal and external management teams
  • A start-up personality; entrepreneurial,ambitious,independent, detail oriented,proactive,flexible, and resilient
  • Excellent problem solving and analytical ability in cross-functional and multi-cultural environment; able to define problems, collect relevant data, extract meaning, and draw valid conclusions
  • A good sense of humour and an appreciation for different cultures
  • Willing to relocate to Meru

Please post your application on http://www.mobiusmotors.com/join-us/or send an email to recruiting@mobiusmotors.com

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