15 Apr 2014

Product Development Manager Job Vacancy

My client in the Agency Banking Industry is in need of a Product Development Manager for their Agency Banking Division.

Job Purpose:

  • The individual will be tasked with developing, adopting and customizing new Agency Banking products in line with market needs in order to contribute to the growth and maintenance of the agency banking business.
  • They will have the overall responsibility of managing the Agency Banking as an alternative distribution channel for the bank.

Key Roles & Responsibilities

  • Develop the Agency Model for Kenya
  • Coordinate Product implementation between Business; Operations, Technology & all third parties.
  • Relationship Management with all third parties.
  • Devise future strategy of the bank for the Agency Banking Model
  • Responsible for maintaining high service levels for various distribution channels in accordance with service levels agreed
  • Responsible for developing and implementing Service Level Agreements within the bank and with all third parties.
  • Creating tools for senior management to gauge market perception of the new channel
  • Preparing market analysis reports & performance presentations to the senior management on a month-to-month basis
  • Ensure that the branches are well trained in all new initiatives under taken on the various delivery channels.
  • Development of work plan for Access shops, coordinating activities of internal and external partners and ensuring that timelines are met
  • Work with all functions of the bank including Value Centres, Operations, Sales & service to define and deliver end-to-end customer experience on the Channel.
  • Ensure Channel growth through product development, new acquisitions and expansion and deepening of existing relationships.
  • Development and tracking of KCSA (Key Control Standard Assessment), Audit, compliance and risk assessment – initial and ongoing self-assessment.

Qualifications & Skills

  • 5 + years of work experience, with 2+ years in Remote Channels and Agency Banking
  • In-depth knowledge of Agency Banking Business, technology & operations
  • Re-engineering of Business, technology & operational processes
  • Project management skills
  • Excellent communication skills and the ability to interact with senior management, customers, vendors, partners, sales, IT, L&C and Operations

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to

Only qualified candidates will be contacted

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