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2 May 2014

Front Office Manager Job in Uganda

Global Careers Company on behalf of Our corporate Client In the Hospitality Industry based in Kampala  is recruiting for the following position:

Only candidates who are ready to relocate to Uganda should apply
Note: Work permit and accommodation is provided

Front Office Manager

Essential Duties & Responsibilities

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,
  • Special requests and any other issues that may arise.
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Undertake full responsibility for Scheduling and Payroll of the department.
  • Undertake full responsibility for managing operating expenses and purchasing for the department
  • Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise
  • Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Coordinate daily activities with hotel management team on a daily basis.
  • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
  • Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.

Requirements:

  • Must have a relevant degree.
  • Should have 4-5 years relevant experience preferably as a front office
  • Should be below 30 years.
  • Ready to relocate to Kampala Uganda
  • Ability to work under pressure

If you meet the above requirement kindly send the cv to hrkenya@globalcareerscompany.net

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