22 Jul 2014

General Manager Job in Kenya

General Manager 
Job Code: GM/R/140715
Number Of Positions Open:1
Reports To: Area Operations Director (AOD) & Area Sales Director (ASD)
Location: Nairobi, Kenya
Closing Date: Open Until Filled

Job Objective:
The General Manager has overall responsibility for the sales (80%) and operations (20%) of a business centre in a remote or independent market. Clearly focused on generating new sales, achieving and maintaining centre sales targets, whilst growing and retaining existing clients through the delivering of exceptional customer service.

Ultimately, the actions and services provided by the General Manager and their team are
what attract our clients to the organization and what makes them stay.

Responsible for: Customer Service Representative (CSR), Senior Customer Service Representative (SCSR) & General Assistant (GA) Director

Primary Responsibilities:

  • Generates profitable new business within the local market in order to exceed set targets.
  • Manages the entire sales cycle from lead/enquiry development, negotiation to close.
  • Drives revenue for our client by effectively and consistently selling all products
  • Retains and develops existing client relationships that result in new business leads and maximizing client revenue potential.
  • Pro-actively self generates leads & effectively manages the pipeline generated through marketing.
  • Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.
  • Maximises retention and occupancy of the centre by retaining existing clients and proactively managing the renewal and expansion process.
  • Accountability for Centre profitability, Centre performance and the Centre’s success
  • Ensures the centre team is delivering exceptional customer service and client’s needs are handled effectively and efficiently.
  • Conducts meetings to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs.
  • Clear communication of centre performance on a regular basis and setting individual targets and team objectives.
  • Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business.
  • Builds, manages, motivates and develops the centre team and their performance
  • Responsible for recruiting, inducting, training, managing, motivating and developing centre team.


  • Previous experience within a similar sales role.
  • Professional and clear communication skills coupled with the ability to network at high level and build
  • strong business relationships.
  • Proven evidence of objection handling, prospecting and negotiation skills.
  • Proven success in achieving new business sales and ability to meet and exceed targets.
  • Proven ability to execute daily sales closures
  • Evidence of ability to successfully network and generate new business enquiries
  • Previous experience of managing and motivating teams to consistently deliver high performance.
  • Proven experience of account management and issue resolution.
  • Customer focused with the ability to build long-term relationships.


  • Proven success in selling service solutions through direct sales within a business-to-business sales
  • environment
  • Previous experience of presenting to groups of clients
  • Experience of our client’s internal reports and systems.
  • Previous operations experience and management responsibilities within the organisation.
  • Degree in Business or Hospitality.
  • Previous experience within serviced office or other service related industry.
  • Proven experience of preparing and managing budgets, utilizing Profit and Loss reports to control
  • budgets and take corrective action as required.

Pace & Ambition

  • We are passionate about what we do and act promptly to achieve our goals.
  • Inspiring and leading others
  • Inspires and leads individuals toward higher levels of performance.

Customer Focus

  • Dedicated to meeting and exceeding the expectation and requirement of all customers.
  • Commercial Awareness
  • Recognises how business works and understands and applies commercial and financial principles.

Achievement Drive
Seizes opportunities to achieve and exceeds both business and personal objectives.

Results Orientated
We do what we say we will do. We are committed to delivering results and success.

How To Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: General Manager

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