15 Jul 2014

National Control Centre (NCC) Manager Kenya Job

KK Security is a leading international safety, security & solutions provider.

Vacancy: National Control Centre (NCC) Manager, Kenya
Location: Nairobi

This position reports to the Country Operations Manager, Kenya.

The successful applicant will be responsible for the collaboration and coordination of the products to ensure teamwork and unity of effort.

The NCC operates as a matrix organization and includes several major products to clients as outlined in the scope below.

NCC Scope: Alarm receiving and dispatching, asset and personnel tracking, intelligence
gathering and dissemination, incident management, service coordination for escort and executive services, fire response and incident management.

Main Responsibilities:

  • Overall management of the current and proposed scope of the NCC.
  • Implementing assessment and incident response protocols.
  • Executing emergency response procedures.
  • Ensuring quality customer support.
  • Managing and reporting on the activities and performance of the NCC team.
  • Developing and maintaining an inventory of tools used by the NCC.
  • Providing support and guidance to the NCC personnel.
  • Work with HR to build and develop a talent identification, training, management and succession plan.
  • Evaluating and updating NCC policies and procedures as appropriate.
  • Ensuring NCC personnel follow NCC policies and procedures.
  • Verifying all NCC security components are functioning optimally.
  • Identifying information security risk within the enterprises and recommending priorities for risk mitigation.
  • Collaborating with 3rd party system owners and operators, contractors, Government and other relevant personnel to ensure effective running of the NCC is maintained at all times.
  • Working closely with Incident Response Teams to analyze and resolve security incidents.
  • Providing reports and statistics as required to Program Management, Security, and Operations personnel.
  • Evaluating new or improved technologies, on a regular basis, for the purpose of replacing or upgrading existing NCC tools.

Key Performance Indicators:

  • Daily updated and accurate National Control Centre KPI dashboard.
  • Updated process maps, procedures and work instructions.

Desirable Qualifications and Experience:

  • The ideal candidate will possess outstanding communications and interpersonal skills, and the ability to lead and manage teams and also to problem-solve.
  • Bachelors degree or equivalent and 8-10 years of progressive, security-related experience, with a minimum of three (3) years management experience required.
  • Experience/knowledge of security monitoring application systems required.
  • Have good analytic and communication skills both written and verbal.
  • Should be able to work unsupervised and be able to take initiatives as required to ensure the smooth running of operations.

Detailed terms of reference will be given to the successful candidate.

How to Apply
Candidates who meet the above qualifications and experience should send their applications including detailed curriculum vitae (CV), copies of academic and professional certificates, names, address and email addresses of three referees to:

The Country Human Resources Manager
KK Security
PO Box 14662 00800

Closing Date: 18th July 2014

Only shortlisted candidates will be contacted

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