21 Jul 2014

Shop Supervisor Job Vacancy

Our client, a local holding company is looking to fill the position of a Shop Supervisor who will be reporting to the Station Supervisor.

Further details concerning the role are as follows:

Job Purpose/Summary 
The Shop Supervisor will ensure that the shop attendants provide a high level of customer service delivery to customers, oversee sales and manage stocks along with the shop attendants by ensuring that they operate at an optimal capacity. The job holder will directly supervise a workforce of 8 shop attendants in a busy 24 hours convenience store.

Duties and Responsibilities

  • Ensuring order and the smooth running of operations at the shop at all times
  • Prepare a weekly and daily duty roster for shop attendants
  • Ensure proper merchandising of all products at the shop
  • Participate in the monthly and annual stock taking
  • Manage the inventory to ensure that the shop operates on an optimal capacity
  • Ensure that customers are served efficiently and their requests attended to courteously
  • Ensure a clean working environment adhering to the housekeeping and health and safety standards
  • Training of new employees (On the job training – OTJT)
  • Apply and ensure that the shop attendants conform with the Total Top service standards in all operations
  • Handle customer inquiries and complaints in the first instance and escalate when necessary
  • Monitor and recommend improvements along the customers shopping trend on FMGC
  • Account for all the payments for the purchases made by customers
  • Closely supervise the shop attendants and the their operations
  • Suggest and recommend improvements to staff related matters
  • Aim for the highest product sales to each customer
  • Assist in appraisals and evaluation of the shop attendants
  • Monitor and check the flow of activities in the shop from time to time
  • Check the products before the opening and closing of the shop
  • Receipt, inspect and verify the delivered goods
  • Resolve and advise customers with their demands, suggestions and complaints
  • Regularly update the station supervisor regarding sales, employees and other important matters

Minimum Qualifications

  • A diploma in Business Management or its equivalent from a recognized institution
  • A KCSE certificate with a C minus mean grade
  • Must have an experience working in a mall, shop or fast food stores preferably as a Supervisor
  • Must have at least 2-3 years’ experience in a similar capacity in petrol convenience store
  • Preferably 24-32 years of age
  • Certificate of good conduct


  • Possess strong leadership skill
  • Assertive
  • Highly organised
  • Has strong business acumen
  • Unique Job Demands
  • Based inside the shop
  • Work in day or night shifts

Salary Budget: Kshs.17,000 – 20,000 Gross

How to Apply:
If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. Please send a copy of your updated resume, salary and benefits to with the JOB TITLE as the subject before close of business 28th July, 2014. Only successful candidates will be contacted.

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