17 Jul 2014

Training Lead Job Vacancy

Who we are:
M-KOPA LLC is a mobile-based technology company established in 2011 after successful trials of innovative, embedded mobile services. M-KOPA uses mobile payments to offer consumer financing for energy products and services, targeted at off-grid users.

Our first product; a mobile enabled solar home lighting system is available in Kenya where it provides clean, affordable energy to consumers, made accessible through machine-to-machine technology and mobile payments.

What we do:
Through M-KOPA, customers use mobile payments such as M-PESA to pay for a home solar lighting system on a “pay-per-use” basis, making the transition to cleaner energy much
more affordable especially to low-income users

The partners and management team of M-KOPA includes several former telecoms executives who were responsible for the initiation and scaling of M-PESA, the awardwinning mobile financial service platform in Kenya. M-KOPA has the investors, funding
and ambition to expand its product line and extend its reach to new markets.

Training staff (existing and new hires) and delivering training content aligned with company initiatives and department goals.

Duties and Responsibilities

  • Supervises, evaluates and coaches employees while delivering training, as well as provides corrective and/or positive performance feedback as applicable.
  • Documents performance of Customer Care Representatives in training and makes recommendations to graduate, terminate or require additional training.
  • Monitors and analyzes ongoing performance trends in order to make training and development recommendations.
  • Works with various departments as needed to develop, enhance or update training programs, including outlines and quizzes. Regularly communicates with the same departments to maintain product/service knowledge and ascertain additional training needs of Customer Care Representatives.
  • Leads and/or participates in calibration sessions to ensure alignment of training with what customers are told.
  • Maintains records of all training activities, including time sheets, evaluations and reviews.
  • Other duties as assigned. May include travel to other Cities/Towns.

Experience: One to two years Customer Service and/or Training experience preferred.

Skills, Knowledge & Abilities:

  • Working knowledge of Microsoft Word and Excel required.
  • Ability to educate, motivate and conduct interactive/lecture style instruction.
  • Excellent oral and written communication skills. Ability to manage resources and people.
  • Health and Safety Requirements
  • While performing the duties of this job, the employee is frequently required to stand and talk or hear. The employee is occasionally required to sit, walk and use hands to finger, handle or feel objects, tools or controls and reach with hands
  • and arms.


  • A 24 hour Call Center (Must be flexible to work day/night)
  • A generous and competitive remuneration package will be offered to the successful candidate/s.

To apply, send an updated detailed copy of your cv and a cover letter expressing why you feel you would be an excellent candidate for the role to applications@mkopa. com with the subject “Training Lead”

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