12 Aug 2014

Agency Manager Job Vacancy

Our client, one of the leading insurance and financial services companies in East Africa, with their headquarters in Nairobi and a network of branches spread across Kenya, and East Africa is seeking to recruit an Agency Manager.

Key Responsibilities

  • Oversees the day-to-day operations of the agency and implements programs to meet long-term and short-term goals for agency growth
  • Actively engages in the local community: personal networking, community events, partnership with local non-profits, etc.
  • Supervises staff in the agency on day-to-day activity
  • Performs regular checkpoints and annual employee evaluations
  • Works directly with the agency principal on pay and compensation for employees
  • Maintains personnel files: vacation and sick leave, employee reviews, etc
  • Monitors staff licensing insuring that each staff member maintains proper licensing and required continuing education
  • Monitors activity of non-licensed employees to insure all state laws regarding non-licensed activity is followed
  • Possesses thorough knowledge of and ability to implement all agency policies and procedures
  • Assists agent/owner in establishing a budget and monitoring revenue and expenses
  • Tracks production and servicing of each employee
  • Reviews customer accounts and assists in problem resolution as needed
  • Oversees and manages processes for marketing campaigns, customer service and underwriting issues
  • Monitors Loss Ratio and retention trends and adjusts agency operations to address under performing results
  • Keeps the agent/owner informed of progress toward agency goals and any opportunities and weaknesses within the agency
  • Meets with each sales producer on a regular basis to ensure that agency sales and profit goals are being met


  • Prior experience as an Agency Manager required
  • 3-5 years working experience.
  • Life and Health License is a major plus.
  • Prior car dealership experiences a plus.
  • Successful track record of meeting sales goals/quotas preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills – written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Ability to work in a team environment.

If qualified kindly send your application letter and CV to clearly indicating ‘Agency Manager’ on the subject line ASAP.

Do not attach any certificates.Only shortlisted candidates shall be contacted.

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