19 Aug 2014

Assistant Lodge Manager Job in Kenya

A lodge operating at Amboseli has a vacancy for an Assistant Lodge Manager.

Job Purpose:
To aid the lodge manager in overseeing all aspects of Lodge Management including maximization of financial performance, guest satisfaction, and staff development within established quality standards.


  • Attend to all the needs of international travelers, hosting them at meal times and maintaining standards of the food and beverage offering from variety, ordering, costing, storage, preparation and presentation.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Provide feedback, direction and training to the camp kitchen/dining staff on how to consistently meet the company expectations with regard to food and beverage and guest satisfaction.
  • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Provide direction and feedback to purchasing on quality, costs and delivery of all foodstuffs to camps.
  • Provide monthly castings and achievements on the food and beverage offer to guests.
  • Continually assess the standard and opportunities to improve the aesthetic appeal of all the guest amenities; thereafter to provide feedback and recommendation as to how these can be improved.
  • Ensure sufficient resources are in place to improve said amenities and follow up on quality of work done.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Execute marketing, sales, and operational activities, producing results that meet or exceed the projections.
  • Source for the camps ‘special’ items that are needed in terms of maintaining guest amenities.
  • Provide and monitor guest feedback; suggest improvement and additions to overall guest experience.
  • Collate the necessary data for the monthly reporting schedules.
  • Provide feedback and analysis on all stock inventories and consumption.
  • Ensure that there is a consistent standard for all Front of House presentation.
  • Strong ability for cost controls.

Skills and Qualifications

  • 6 years’ Experience in the hospitality industry
  • Minimum 1 year in Camp/Lodge Management.
  • Exposure to Purchasing, Stores and Logistics systems.
  • Good computer skills with particular focus on Microsoft Excel and ERP.
  • Proven attention to detail and ability to complete projects to a high standard.
  • Proven administration skills, preferably with basic bookkeeping experience.
  • Proven experience in the executing of environmental policies.
  • Good organizational skills and an orderly approach to administration matters.
  • An ability to listen, think ahead and communicate.

Interested and qualified candidates to send email with CV and application letter only with subject Assistant Lodge Manager to; so as to reach us by close of business Friday, August 29, 2014.

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