8 Aug 2014

Lodge Manager Job Vacancy

A Lodge in Maasai Mara needs a Lodge Manager.

Job Purpose: 
To oversee all aspects of Lodge Management including maximization of financial performance, guest satisfaction, and staff development within established quality standards.


  • Attend to all the needs of international travelers, hosting them at meal times and maintaining standards of the food and beverage offering from variety, ordering, costing, storage, preparation and presentation.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Provide feedback, direction and training to the camp kitchen/dining staff on how to consistently meet the company expectations with regard to food and beverage and guest satisfaction.
  • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Provide direction and feedback to purchasing on quality, costs and delivery of all foodstuffs to camps.
  • Provide monthly castings and achievements on the food and beverage offer to guests.
  • Continually assess the standard and opportunities to improve the aesthetic appeal of all the guest amenities; thereafter to provide feedback and recommendation as to how these can be improved.
  • Ensure sufficient resources are in place to improve said amenities and follow up on quality of work done.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Execute marketing, sales, and operational activities, producing results that meet or exceed the projections.
  • Source for the camps ‘special’ items that are needed in terms of maintaining guest amenities.
  • Provide and monitor guest feedback; suggest improvement and additions to overall guest experience.
  • Collect the necessary data for the monthly reporting schedules.
  • Provide feedback and analysis on all stock inventories and consumption.
  • Ensure that there is a consistent standard for all Front of House presentation.
  • Strong ability for cost controls.

Skills and Qualifications

  • 10 years’ Experience in the hospitality industry
  • Minimum 3 years in Camp/Lodge Management.
  • Exposure to Purchasing, Stores and Logistics systems.
  • Good computer skills with particular focus on Microsoft Excel.
  • Proven attention to detail and ability to complete projects to a high standard.
  • Proven administration skills, preferably with basic bookkeeping experience.
  • Proven experience in the executing of environmental policies.
  • Good organizational skills and an orderly approach to administration matters.

Qualified candidates should sent their application and CV only to cc. to so as to reach us by close of Business, Friday August 20, 2014.

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