4 Jun 2015

Manager, Client Liaison Job Vacancy

Department:Business Development
Work Location:Kenya

Purpose of the Job:
Maintain ownership of a portfolio of Imperial Health Sciences clients ­ retention, growth and development within that portfolio.

Essential Duties
Regulatory Compliance
Compliance with legal and contractual requirements on client and customer interaction

Quality Assurance
Implement and review customer care SOPs and maintain customer care records

Internal monthly review

  • Publish monthly report to EXCO per client containing key information
  • Client commercial and operational interaction
  • Monthly review meetings and ad­hoc meetings as required by the client.
  • Maintain established client service levels and the generation of activity reports.

Interdepartmental Interaction
Orchestrate and lead interdepartmental interactions in support of the client.

Keep the administration related to the client up to date in an exemplary and professional manner.

Knowledge and Skills Required:

  • Bachelor’s degree in, business management preferred
  • Customer care training and experience
  • Communication skills
  • Decision–making, problem­solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management and authorities
  • Ability to work in a team environment
  • Experience in and knowledge of the pharmaceutical Industry.
  • Self­starter who is able to develop relationship and engender transparency
  • Ability to work under pressure
  • Strong analytical capacity
  • Experience in supply chain, demand Planning, forecasting and MRP.
  • Be accountable to internal and external stakeholders
  • Must be proficient in Microsoft Office including Excel, Word and Power point programs
  • Valid Driver’s License and own car essential
  • Valid passport essential

CVs to be sent to by 15/6/2015

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