BLOG SEARCH

25 Oct 2015

Outbound Sales Agents Job

Reporting to: Team Leader

Position Summary:
The Outbound Sales Agent's role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting
that sale.

You will be in a target driven environment and up selling to customers.

Duties and Responsibilities:

  • Contact designated clients with a target to enroll them in the program/Service.
  • Increase sales by enrolling designated customers.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Record customer information and queries on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Adhere to escalation process as defined.
  • Handle complaints in a polite and professional manner.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.

Education and Experience

  • Tertiary Education (Bachelors degree/College Diploma/ Certificate)
  • 1­2 years work experience in a Sales environment (Technical sales will be advantageous)
  • Fluent in English with a clear accent (American/ British accent will be an added advantage).
  • Computer literate and Proficiency in MS office
  • Experience in telemarketing is an added advantage (Call center experience)

Key Competencies and Attributes

  • Team player
  • Passionate
  • Self Motivated and results driven
  • Good listener
  • Excellent command in English with a clear accent
  • Friendly & professional telephone manner
  • Excellent objection handling skills (rebattling)
  • Excellent interpersonal & communication skills
  • A positive, professional and flexible attitude to work

Candidates who meet the above criteria should send their Cvs to kenyaoperations@gmail.com clearly indicating the position on the Subject line.

All applications should reach us by 30th October, 2015

No comments :

SUBSCRIBE FOR UPDATES

Enter your email address:

Delivered by FeedBurner