25 Oct 2015

Outbound Sales Agents Job

Reporting to: Team Leader

Position Summary:
The Outbound Sales Agent's role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting
that sale.

You will be in a target driven environment and up selling to customers.

Duties and Responsibilities:

  • Contact designated clients with a target to enroll them in the program/Service.
  • Increase sales by enrolling designated customers.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Record customer information and queries on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Adhere to escalation process as defined.
  • Handle complaints in a polite and professional manner.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.

Education and Experience

  • Tertiary Education (Bachelors degree/College Diploma/ Certificate)
  • 1­2 years work experience in a Sales environment (Technical sales will be advantageous)
  • Fluent in English with a clear accent (American/ British accent will be an added advantage).
  • Computer literate and Proficiency in MS office
  • Experience in telemarketing is an added advantage (Call center experience)

Key Competencies and Attributes

  • Team player
  • Passionate
  • Self Motivated and results driven
  • Good listener
  • Excellent command in English with a clear accent
  • Friendly & professional telephone manner
  • Excellent objection handling skills (rebattling)
  • Excellent interpersonal & communication skills
  • A positive, professional and flexible attitude to work

Candidates who meet the above criteria should send their Cvs to clearly indicating the position on the Subject line.

All applications should reach us by 30th October, 2015

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