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8 Mar 2017

Call Center Agent Job in Nairobi

Location: Nairobi
Nature of Job: Full time

Duties 

  • Answer calls and respond to emails
  • Handle customer inquiries both by telephone and email
  • Manage and resolve customer’s complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Obtain client information by answering telephone calls; interviewing clients; verifying information
  • Establish policies by entering client information; confirming pricing.
  • Inform clients by explaining procedures; answering questions; providing information.
  • Maintain communication equipment by reporting problems
  • Accomplish sales and organization mission by completing related results as needed
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Job Qualifications

  • Degree/ Diploma in any field with call center/ customer service experience
  • 2-3 Years’ experience as a call center agent in a busy working environment
  • Excellent Verbal Communication
  • Phone Skills
  • Listening Skills
  • Data Entry Skills
  • Negotiation skills
  • Customer Focus
  • Customer Service
  • Attention to Detail
  • Professionalism
  • Multi-tasking

How to Apply
If you meet the above qualifications send CV to info@royalagencies.org

Only the shortlisted candidates will be contacted.

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