31 Mar 2017

City Manager Job at Sendy

The City Manager role is for the independent ambitious generalist. A City Manager sits overs Sales, Marketing, Operations, and Finance, with city wide KPIs, Budget and P&L. City Manager reports directly to the CEO and is responsible for all Investor Reports concerning the city.


  • Strategize and lead all business client acquisition activities. Take full ownership and responsibility of finding, negotiating, and closing business deals In Kisumu
  • Develop strategy for acquiring traditional business clients in Kisumu
  • Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases
  • Follow up on all business leads which come into Sendy and set up meetings
  • Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers
  • Sourcing, recruiting, onboarding and training of partners on to the platform.
  • Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Kisumu
  • Maintain onboarding pipeline and database of all riders/drivers and contracts
  • Gathering key rider documentation and requirements in line with Sendy’s signup policies
  • Following up on inquiries and referrals from riders/drivers
  • Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
  • Continual training and support for existing riders on the Sendy platform
  • Monitoring standards and customer service levels, ensuring partners represent the brand well.
  • Monitoring partner metrics including daily and monthly targets set by management.
  • Identifying key partner issues and offering creative and effective solutions in a timely manner.
  • Branch management and expansion.
  • Any other duty that may be assigned by CEO or senior management

Job Qualifications

  • Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly prefered
  • Advance knowledge in Google Suite and preparing presentations
  • Financial modeling
  • Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.
  • 7+ years management experience in Logistics, e-commerce, entrepreneurial or related industry.
  • Cross-functional team management and successful KPI performance viewed favourably.
  • Outstanding communication skills, oral and written, technical and non­ technical
  • Excellent team player with strong leadership capability.
  • Clear knowledge of Kisumu and its environment
  • Must be comfortable in fast-paced, deadline-driven environment

How to Apply
Please forward your CV and quick summary (one paragraph) on why you’re interested in the position to

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