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13 Mar 2017

Good Earth Waiterperson Job Vacancy

The incumbent in this position is responsible for serving food and beverage to guests during an assigned shift in a courteous, professional manner according to proper service standards as set by The Good Earth Group.

Responsibilities


  • To ensure that the Restaurant Outlet is clean, neat and tidy.
  • Accurately records, pre-checks and picks-up all food and beverage orders.
  • Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
  • Sets tables as per Outlet standard prior to guests’ arrival.
  • Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  • Responsible for all side duties described in the job task check list and to complete all side work prior to the opening and closing of the restaurant
  • To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.
  • To follow the cash handling procedures and process all guest orders through MICROS before any dish or beverage is served.
  • During low occupancy of the outlet, to assist with stocking the work stations and clean them, polishing silverware, china and glassware and folding napkins.
  • Attends work on time as scheduled.
  • Follows hotel grooming and dress standard.
  • Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.
  • Demonstrates teamwork by cooperating and assisting co-workers as needed.
  • Keeps immediately supervisor promptly and fully informed of all problems or unusual matter of significance.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Assistant Restaurant Manager if no immediate solution can be found and assure follow up with guests.
  • To handle all food, beverage and operating equipment with care, in order to minimize breakage / wastage
  • Ability to rotate throughout each of the food & beverage outlets
  • Knows all safety and emergency procedures.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • To understand and strictly adhere to the Hotel’s Employee rules & regulations.
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties as assigned to him/her by management.

Qualifications

  • High School Graduate or equivalent.
  • Preferably with a specialization in hotels / restaurants
  • Minimum of two years’ experience as a waitperson in a 5 star hotel restaurant preferably.

Competencies

  • Knowledge of cashier operations
  • Knowledge of hotel business operations
  • Flexibility in the scheduling
  • Customer service orientation
  • Cross cultural sensitivity
  • Teamwork / co-operation
  • Listening and oral skills
  • Basic writing skills
  • Able to exert fast-paced mobility for period of up to 4 hours in length
  • Strength to lift trays frequently weighing up to 10 kilos.

KES 16,000 (gross pay)

How To Apply
Click here to apply.

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