31 Mar 2017

Head of Partner Operations Job at Sendy

The Head of Partner Operations is a critical role responsible for Partners (Drivers) growth and retention. It takes a mixture of marketing creativity, analytical brains and pure hustle to bring Sendy’s operations to life quickly.

We are looking for a leader that can manage an international team, promote the Sendy brand, hire
local talent, tackle many different projects, and grow Sendy into a global Logistics and Transportation business.


  • Build, lead and empower a team of Operations Managers and Analysts to grow Sendy in East Africa.
  • Work closely with Product, Engineering, and Business teams to identify strategic partnership opportunities.
  • Scale Partner (Drivers) growth across multiple services and regions.
  • Analyze and optimize quality and efficiency of Sendy’s services.
  • Report directly to the CEO and Board of Directors on all Partner Operations KPIs.
  • Develop, manage, and deliver on an Operations Budget.
  • Project manage all Driver Partnership initiatives and deliver to deadlines.
  • Own all responsibilities of vertical.
  • Strategy the future of Sendy Partnerships and help build that future.

Job Requirements

  • 5+ years Management level experience of operations management / management consulting / investment banking / strategy
  • Master’s degree in Economics, Mathematics. Operations Management, Finance or similar field
  • Prior experience managing cross­functional teams.
  • You are a Hustler and have no problem getting your hands dirty and doing the gritty work that comes along with the higher­level thinking. You thrive in a fast­paced environment.
  • Understanding of startup speed and working environment.
  • Problem­solver: analytical mind that can navigate obstacles on the fly in a logical and rational way.
  • Engage in precise, data and details about the business
  • You are an excellent and influential communicator and use data to reinforce your positions and decisions
  • Successfully executed operations, preferably with P&L ownership, is a plus
  • You are highly competitive and has a unique drive to win

How to Apply
Please forward your CV and quick summary (one paragraph) on why you’re interested in the position to

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