30 Mar 2017

Hotel Operations Supervisor Job in Kenya

Location: Kitisuru, Nairobi

A fast growing boutique hotel situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team.

The Hotel offers restaurant, conference and room service.

To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.

Job Responsibilities

  • Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
  • Plans dining room, bar, and banquet operations.
  • Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
  • Requisitions supplies and equipment.
  • Processes reservations and advance registration payments.
  • Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
  • Answers patrons’ complaints and resolves problems.
  • Identifies and resolves problems in a timely manner
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
  • Sets expectations and monitors delegated activities
  • Inspires and motivates others to perform well
  • Takes responsibility for subordinates’ activities
  • Improves processes, products and services.
  • Understands business implications of decisions
  • Works within approved budget.
  • Is consistently at work and on time
  • Ensures work responsibilities are covered when absent.
  • Prioritizes and plans work activities.
  • Approaches others in a tactful manner.
  • Observes safety and security procedures.


  • Diploma/degree in hospitality
  • At least one year experience in a management capacity within a hotel environment
  • Knowledge or formal school courses of basic Accounting and Finance principles.
  • Ability to communicate in a professional business setting both verbally and in writing.
  • Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
  • Experience in employee supervision
  • Experience in cash and credit card handling.

How to Apply
Interested candidates who meet the above criteria should submit their CV online application on or before 31st March 2017

Correspondence: Applications and detailed CV to be submitted online at

Applications not meeting minimum requirements will not be considered. Only shortlisted candidates will be contacted.

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