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13 Mar 2017

Kilimall Packing & Verification Job in Kenya

Reporting to: Head of Logistics
Location: Mlolongo (Athi 55)

Duties

  • Conduct investigative research to ensure customer orders are processed thoroughly and efficiently
  • Provide both internal and external customers with professional service and issue resolution
  • Handle Personal Identifying Information confidentially and responsibly
  • Employ knowledge of products, services, and workflows to appropriately process orders as instructed and respond to internal and external customer questions
  • Log clear and detailed notes documenting research steps and actions taken on each order
  • Analyze collected data and personal documents and evaluate their relevance and applicability
  • Prepare accurate and grammatically correct reports summarizing the data collected from research and verification interviews
  • Maintain a personal performance level that meets or exceeds the established production and quality goals of the department

Job Requirements

  • Degree in logistics or Equivalent
  • 2+ years of customer service, logistics and or warehouse, or investigative experience
  • Expert computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
  • Outstanding verbal and written communication skills
  • Excellent problem-solving skills, attuned to customer issues
  • Ability to work independently and follow directions as established by company or customer
  • Energetic, self-motivated, and detail-oriented
  • Ability to manage multiple priorities using time management and organization skills
  • Team player with the ability to work with a wide variety of people in local and remote locations
  • Ability to work overtime when required
  • Attention to detail
  • Ability to work in a process flow environment
  • Equal balance of speed and accuracy
  • Excellent written and oral communication skills
  • Team player – willingness to pitch in and help wherever the need is
  • Positive attitude – ability to get along with all types of personalities
  • Multi-tasking
  • Previous phone skills
  • Microsoft products
  • Computer skills

How to Apply
If you meet the above requirements, Please send your cover letter and C.V to hr.ke@kilimall.com with subject title: Packing and Verification Officer on or before 21st March, 2017

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