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27 Mar 2017

Marie Stopes Kenya Contact Centre Nursing Job

Sheer Logic is seeking to engage a dynamic individual for the Contact Centre Nurse position for our client Marie Stopes Kenya.

Job Responsibilities
Provision of counselling, support and information to MSK Clients and employees


  • Counselling and providing relevant information to clients and who access MSK through our call centre on reproductive health and related issues
  • Making outbound calls to all clients from our database to find out about their client experience when visiting our service delivery channels and making necessary recommendation
  • Route calls and emails to the appropriate resource
  • Data entry to analyse communication with the clients Activities Include:
  • Enter new customer information into the system and maintain the Call Centre database

Customer Information management

  • Capturing and continuously updating new client information on the call centre data base
  • Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on
  • Family planning and cervical cancer screening
  • Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS
  • Timely escalation and resolution of all client queries using the defined escalation procedure

Qualifications

  • Diploma in Nursing from a recognised learning institution
  • Courses in customer care, communication, sales and marketing will be an added advantage
  • Experience in counselling and working in a contact centre
  • Recent graduates with interest in Non- bedside nursing and telemedicine are encouraged to apply

Key Skills

  • Knowledge of customer service principles and practices
  • Fluent communication in both English and Kiswahili with a clear neutral accent
  • At least one year working experience in an SRH organisation
  • Customer service experience
  • Knowledge of administration and clerical processes
  • Good knowledge of MSK services and services delivery channels
  • Ability to work long hours and in a shift system
  • Prior experience in a call centre environment (an added advantage)
  • Female candidates are encouraged to apply

How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: sheerlogictalentsourcing3@gmail.com on or before 1st April 2017.

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Contact Centre Nurse”

Marie Stopes Kenya is an equal opportunity Employer

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