8 Mar 2017

Masai Mara – Camp Manager Job in Kenya

Our client a leading luxury Tours& Safari company has a new Camp in Masai Mara is currently seeking to fill the role of a Camp Manager.

The manager will be a hands-on and involved in the day-to-day running of the camp, which may include carrying out reception duties or serving meals if the need arises.

Job Responsibilities

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Complete all daily administration tasks as required
  • Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
  • Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
  • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
  • Complete regular checks on portable electrical appliances
  • Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
  • Manage and maintain effective and efficient use of all operations equipment in line with company policy
  • Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
  • Consult with Operations Manager and Human Resource Manager where unclear on how to proceed with staff morale and discipline
  • Complete all required health and safety/fire checks on time
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
  • Always adhere to all company policies and procedures and licensing laws
  • Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations in consultation with the Operations Manager, HR & Corporate Affairs Manager and the Directors
  • Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit (unnecessary engagement of casuals et cetera).
  • Manages employee personnel forms, including performance evaluations, attendance records, leave days
  • Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation.
  • Ensures that employee related issues are resolved in a manner consistent with company policies.


  • Degree/Diploma in Hospitality Management from a reputable institution
  • 5 years’ Management experience in high-end luxury Camps in remote Africa Bush land
  • Ability to work with the local community
  • Excellent guest relation and communication skills
  • Ability to handle Housekeeping, Front of House & the Kitchen
  • Highly motivated and result driven
  • Kenyan Citizens working in Tanzania / Uganda encouraged to apply

Remuneration: An attractive package is on offer dependent on skills, experience and qualifications

How to Apply
Qualified & interested candidates to send their CVs to CC on/before 10th March, 2017

Note only shortlisted candidates will be contacted

Frank Management Consult Ltd Nyaku House,1st Floor, Argwings Kodhek Road,Hurlingham.

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