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13 Mar 2017

Good Earth Restaurant Supervisor Job in Kenya

Role Summary
Supervises all operational aspects of a specific outlet(s) within the outlet including the development and performance management of colleagues, optimizing profits and increasing sales. Supervises all operational issues ensuring The Good Earth Group’s Standard Operating Procedures are met and
value is added to the F&B objectives as detailed in the F&B Department Performance Plan. Resumes full responsibility of a specific shift in the absence of the Restaurant Manager.

Responsibilities

  • To ensure that guests receives quality service by providing clear and understandable work direction for wait staff.
  • To supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
  • To supervise closely and monitors the cashiering function of the outlet to ensure compliance with The Good Earth Group’s Cashiering Procedures.
  • To monitor customer satisfaction and respond to customer feedback and complaints ensuring The Good Earth Group’s procedures for Customer Satisfaction Index and Complaints Handling are followed.
  • To inform the Restaurant Manager / Director of Operationsof any complaints, negative feedback from guests and concerns about colleague satisfaction or colleague performance.
  • To actively use the database of customer details/history to assist in guest recognition.
  • To advice the Restaurant Manager / Director of Operations of any improvements needed in relation to restaurants operation including updates to SOPs or addition/deletion of SOPs.
  • To conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.
  • To support the Restaurant Manager / Director of Operations to provide constant coaching and counseling to colleagues to ensure their capability to meet the needs of the customer and the organization.
  • To assist in controlling department forms and records according to The Good Earth Group’s standards for document control, including (but not limited to): Attendance data for colleagues and colleague records.
  • To maintain a thorough working knowledge of F&B SOP’s and ensure these are upheld at all times through constant observation and coaching.
  • To assist the Restaurant Manager / Director of Operations in the implementation of the marketing activities and to achieve desired results.
  • To conduct the pre-service shift briefing in the absence of the Restaurant Manager / Director of Operations.
  • To ensure opening and closing checklist are completed on a daily basis.
  • To supervise and monitor the completion of weekly cleaning schedules.
  • To conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their job.
  • To assist the Restaurant Manager / Director of Operations to develop and update F&B knowledge of all colleagues on a regular basis.
  • To maintain a working knowledge of relevant sections within The Good Earth Group’s Food Hygiene SOP and assist the Assistant Restaurant Manager/Restaurant Manager ensure the outlet meets these standards at all times.
  • To maintain awareness of outlet(s) financial performance.
  • To utilize up-selling and suggestive selling techniques to enhance the outlet’s financial performance.
  • To make recommendations to the Restaurant Manager for price and menu changes that will enhance profitability.
  • To supervise and monitor breakage of chinaware and glassware and the implementation of strategies to reduce where possible.
  • To undertake assigned additional duties where required. These should be completed prior to the opening or after the closing of the outlet.
  • To ensure all colleagues attend scheduled training programs.
  • To communicate new or amended procedures to relevant department/colleagues in a timely manner, ensuring they have been understood when instructed by Management.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health& Safety.
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • To understand and strictly adhere to the Hotel’s Employee rules & regulations.
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties as assigned to him/her by management.

Qualifications

  • High School Graduate or equivalent.
  • Hotel ManagementDiploma/Degree an asset
  • 3years experience in a 4 – 5 star hotel in similar position

Competencies

  • Adaptability
  • Motivating others
  • Conflict Management
  • Entrepreneurial Orientation
  • Stress Management
  • Interpersonal Skills
  • Task Achievement
  • Customer service orientation
  • Cross cultural sensitivity
  • Teamwork and cooperation

Relationship

  • Listening and oral skills
  • Basic writing skills

Communication

  • Knowledge of cashier operations
  • Knowledge of hospitality operations

Technical Competencies

  • Enthusiastic and pleasant personality
  • Able to exert fast paced
  • Enthusiastic and pleasant personality
  • Able to exert fast-paced mobility for period of up to 4 hours in length.
  • Creativity
  • Integrity

KES 25,000-30,000 (gross pay)

How To Apply
Click here to apply.

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