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14 Mar 2017

Shop Manager Job in Kenya

A leading company in cosmetics is seeking to recruit experienced, results oriented, aggressive, friendly personnel with leadership skills and experience in makeup application to fill the position of Shop Manager– Beauty Products.

Location: Nairobi
Type: Permanent
Salary: KES. 27,000 – 30,000 plus commissions on hitting the targets

Reports To: Sales and Marketing Manager (Retail)

Job Purpose

  • Maintaining and increasing sales of company’s products.
  • Training and development of Beauty Consultants and Sales Executives on weekly basis
  • To be in charge of leadership the team at the shop/kiosks including discipline cases
  • In charge of customer service at the shop
  • To inspire and couch Beauty Consultants to deliver exceptional service.
  • To lead the team to hit sales
  • In charge of reconciling the shop accounts
  • To identify and explore opportunities to grow sales, ensure optimum stock range and availability, whilst maintaining strict cost and stock control.

Job Responsibilities

  • Naturally meet or exceed targets set for the shop
  • Ensure standards of cleanliness within the shop
  • Understanding ALL the products in details and be passionate about delivering
  • Report all damages/repairs to the Operations Manager as soon as possible
  • Ensure that all testers within the shop are continuously in stock and maintained in compliance with the hygiene standards.
  • Ensure stock is kept full at all times within the shop
  • Leading, motivating and coaching the team and maintaining the discipline
  • Making the shop/kiosk a friendly place to shop and ensure all guests at the shop are received in a friendly, prompt and courteous service.
  • Provide timely reports to management including calendar activities, sales calls, sales reports, shop accounting etc.
  • Building strong client relationships and providing superior customer service at the shops
  • Product demonstration and promoting the sales of cosmetics.
  • Implement and support new promotions and product launches
  • Inform guests of current promotions, events, and services within the shop
  • Responsible for presenting an image at all times that reflects the knowledge of cosmetic lines sold by the company
  • Routinely do makeup applications, skincare analysis, and product demonstrations to the clients
  • Training Beauty Consultants on makeup application

Key Performance Indicators

  • Meeting overall sales target
  • Overall Average Pieces of Products Per Customer(APPPC) at the kiosk (at least 2.5 per client)
  • Kiosk customer details properly recorded (number and email)
  • Reconciliation of kiosk sales (Sending money in time (cash), Signed receipts by customers (for PDQ machine),Doing products returns appropriately and Petty Cash/float Management
  • Customer satisfaction level
  • Number of trainings to Beauty Consultants
  • Loss calculation for the kiosk and damaged products
  • Measures put in place to prevent loss of products
  • 100% clock in and clock out (Your team)
  • Timely appraisal for your team
  • Kiosk cleanliness

Qualifications

  • MUST have experience in cosmetics retail and/or product specialist/sales experience in retail
  • MUST use make ups on daily basis
  • Excellent customer service skills and committed to providing superior service
  • Committed to building relationships with customers
  • Energetic and dependable, motivated and results driven
  • Must be willing to work a flexible schedule based on business needs which include evenings, weekends, and holidays.
  • Worked with or have genuine interest in beauty products
  • Recent experience of managing in a customer facing environment
  • Recent experience of being accountable for a team, stock and procedures
  • An understanding or experience of working towards targets
  • A great trainer
  • Able to build relationships and relates well to all kinds of people.
  • Demonstrates significant competency in sales of FMCG.

How to Apply
To apply, send your CV and a passport photo only to vacancy@ycl.co.ke before close of business 28th March 2017.

Clearly indicate the position applied for on the subject line.

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