6 Apr 2017

Infrastructure Support – Systems Administrator Jobs at Safaricom

We are pleased to announce the following vacancy in the IS Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below:

Brief Description
Reporting to the Senior Manager- Infrastructure Support, the position holder will be responsible for System support, monitoring and administration of Safaricom Linux, UNIX based servers and Storage Systems.

This includes general system administration tasks, software and hardware support, system configuration, backups, system monitoring, performance tuning, troubleshooting, skills transfer and customer management. Configuration management and documentation.

Job Responsibilities

  • Administering, configuring and troubleshooting servers based on AIX, HPUX, Linux and Virtualization. This includes response, problem resolution and escalation of server issues;
  • Analysis of server hardware and operating system software, Enterprise Storage Systems based on IBM DS, EMC VMAX, HP 3PAR and SAN. This includes implementation of tactical service improvements, upgrades and system patching;
  • Liaise with users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems;
  • Operations of backup tools and testing of disk and data recovery;
  • Provide solutions on all business systems. Prompt restoration of lost data for the business;
  • Backup, hardware and software assurance;
  • Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting;
  • Ensure 90% of tickets closure is maintained;
  • Maintenance of systems documentation and procedures;
  • Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components;


  • Degree in Computer Science or equivalent. Knowledge of TCP/IP networking and strong UNIX Servers and Linux Systems skills including certification;
  • 4 years’ experience as Systems administrator, Storage administrator/analyst in a multifaceted business environment with integrated/mixed Windows, Linux and UNIX servers environment;
  • System Administration Techniques – understanding OS Performance, AIX, HPUX, Linux enterprise, server hardware and storage;
  • Knowledge in SAN and NAS is desirable;

How to Apply
Click here to apply

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