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3 Apr 2017

Jcare Underwriter 2017 Jubilee Insurance Job in Kenya

We currently have an exciting career opportunity for J-Care Underwriter. The post holder will report to Assistant Underwriting Manager – Retail Business in the Medical Department and will be based in Nairobi, Kenya.

Role Purpose

Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of J-Care policies on Actisure, and handling of related queries from clients and intermediaries on existing J-Care policies and prospective ones

Responsibilities

  • Coordinate with the customer service team on preparation of medical photo cards for all eligible members and ensure same is done with the TAT’s required.
  • Handling of policy and benefit enquiries with brokers, members, claims team, service providers etc.
  • Ensuring maintenance accurate and up to date membership database in Actisure
  • Broker/ customer management and ensure client expectations are met and exceeded and at all times support is provided.
  • Follow through the reports required by client/intermediary within the expected TATs e.g. member statements, etc
  • Preparing policy documents and endorsements and dispatch of the same to the relevant client within the stipulated TAT’s.
  • Support duties for the underwriters as directed by Team Leader in charge of J-Care and/or Underwriting Manager
  • Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.
  • Attending meetings with clients and intermediaries
  • Handle renewal process and secure the schemes renewals assigned to the portfolio.
  • Ensure required regular reports on lost schemes, renewed schemes, pending schemes etc.,
  • Any other duties that may be assigned by the management.
  • Receive application documents from various business sources
  • Confirmation of completeness of retail application documentation,
  • Medical underwriting in liaison with the clinical team- issuance of status letters
  • Request of additional medical information through MEDEX or writing to the doctors to provide additional medical information
  • Accurate set up of new business in the Actisure system
  • Timely processing of membership documents i.e. membership cards, cover confirmation letters and policy documents
  • Processing and dispatch of renewal notices within the set TATs
  • Accurate set up of renewed business in the Actisure system
  • Timely processing and dispatch of renewal endorsements
  • Setting up and managing of membership details in the system including additions of benefits and dependants
  • Ensure all payment receipts are scanned and pushed to receipts allocation queue for commission’s payment
  • Ensuring customer satisfaction and timely feedback to queries
  • Regular advise to claims team on updated membership schedule to send to the providers
  • Response to inquiries (phone calls, e-mail inquiries & walk-ins)
  • Monitoring policy holder claims utilization – Sending Member statements to intermediary/policy holder to advise members on balance of cover especially
  • Periodic underwriting assessment triggered by diagnosis of a new condition for which JIC needs to review policy terms and conditions.
  • Ensure there is a declaration in changes of medical conditions upon renewal
  • Ensure timely booking of all businesses paid for
  • Ensure all documents are scanned, re-indexed to members profiles, batched by scan date and archived

Key Deliverables

  • Customer (client and intermediary) Satisfaction
  • Timely Service delivery as per TAT’s in place
  • Retention and Growth of the portfolio as per targets in place

Qualifications

  • Graduate in business related degree (marketing, commerce, insurance, economics)
  • Proficient in the use of Microsoft office suite and packages
  • Professional insurance certificates/ diplomas/ advanced diploma

Functional Skills

  • Health Benefits Plan Management
  • Database Administration
  • Exploitation and application of Information Technology
  • Customer Service
  • Policy Processing
  • Team Player
  • Presentation Skills
  • People management skills of both external and internal partners

Experience
Over 2 years relevant experience

How To Apply
Submit your applications to Recruitment@Jubileekenya.com Kindly note that hardcopy CVs will not be accepted.

Closing date: 10th of April 2017

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