3 Apr 2017

Senior Servicing Officer – Employee Benefits Jobs at Jubilee Insurance

We currently have an exciting career opportunity for Senior Servicing Officer. The post holder will report to the Operations Manager – Employee Benefits and will be based in Nairobi, Kenya.

Role Purpose

Retention and conservation of existing business while providing superior service to retirement benefits business clients (deposit administration, and annuitants) in full compliance with the laid down procedures and guidelines as set out in the operations manuals.

Business Growth

  • Perform conservation of existing business by offering alternative products and generally maintain a retention ratio of not less than 95% at any point in the year. 
  • Ensure timely production of renewal processing & follow up plus policy document issuance

Relationships Management

  • Providing quality service to group life customers and building strong business relationships with new & existing clients as well as brokers. 
  • Also maintain proper, accurate and up to date MIS records of the group life portfolio.

Premium Collection and Allocation

  • Ensuring timely collection of all premiums due and subsequent accurate allocation of the same and production of management reports for decision making. Processes
  • Reviewing and improving all processes to enhance efficiency in managing and servicing the group life portfolio.

Performance monitoring Information on the Market

  • Monitor performance by closely tracking schemes and making weekly reports.
  • Maintain an up to date complaints registers and ensuring that broker complaints are <1% of all customer complaints and ensure all customer complaints are resolved within the ISO timelines. Assisting in maintaining accurate and up to date information of market trends, competition and products in the market.

Functional Skills

  • New ideas generation
  • Market intelligence and business development skills
  • Communication skills
  • Interpersonal skill


  • Bcom Marketing or Bsc Mathematics/ Statistics/ Actuarial Science or Bcom
  • Accounting from a recognized university
  • IT proficient (especially Ms Word, Excel, PowerPoint and Outlook)
Key Competencies

  • Market Awareness
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Entrepreneur Spirit
  • Team Spirit

Relevant Experience.
At least three (3)years’ experience in servicing

How To Apply
Closing date: 10th of April 2017.

Submit your applications to

Kindly note that hardcopy CVs will not be accepted.

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