28 May 2017

General Manager Job Vacancy

Our client is a leading Office support Services Company based in Kenya with plans of expansion in the region. They provide quality assured Home and Office Cleaning & Support Services. As part of its growth strategy, the company now seeks to recruit a General Manager.

The General Manager (GM) will provide overall leadership. He/shewill develop business systems and drive the growth of the company to be theleading and most trusted provider of home supportservices in Kenya and the Region(Kenya, Uganda, Tanzania, Rwanda, Burundi, Nigeria, South Africa, Ethiopia etc)

For optimal results, the GM will distribute effort as follows: marketing& sales(0% LOE); quality ofservices/client relations management (15%); financial management (15% LOE); admin/procurement management (5% LOE); human resources management (15% LOE); Accountability, Risk Management &others (10% LOE).

Job Responsibilities
Marketing/Sales & Brand Positioning

  • Implement sustained and well organised marketing & sales including B2B to grow the business, targeting homes owners and institutions.
  • Effectively networking relevant circles to make the business visible to decision makers.
  • Ensure company is effectively branded at all relevant sites and spaces.
  • Develop a concise growth plan that is based onwell thought out rationale/assumptions.

Financial Management

  • Develop a Financial management manual for the company aligned to Kenya’s tax and other relevant laws.
  • Manage the company’s finances in line with the manual
  • Mobilise resources from financing institutions and/or investors and/or franchise arrangements

Admin/Procurement Management

  • Develop an Admin/Procurement management manual for the company
  • Progressively improving aligned to relevant laws.
  • Manage the company’s admin and procurement in line with the manual.

Quality of Services & Customer Relations

  • Develop a Client Relations Management Policy for the company; oversee implementation of the policy by all IHC staff; ensure measurement of client satisfaction after each job.
  • Maintain a secure and complete customer database formatted for effective customer relations management; deploy effective client engagement strategies.
  • Work with the company’s ICT consultant to develop and deploy versatile technology embedded platforms for customer relations management and other enhancement of other business activities.

Human Resource Management

  • Ensure monthly team (s) meetings are held and important team issues discussed and acted on.
  • Develop a HR policy & procedure manual, in line with Kenya’s labour law.
  • Oversee implementation of the HR policy to effectively manage performance of all , and to attract and retain the best talent.
  • Oversee training and development of company staff to ensure they are able to provide state of the art (‘six star’ / ‘six sigma’ services).
  • Provide coaching and support for direct reportees for optimal motivation and performance; deploy a performance based pay scheme that includes ‘quality’ and ‘quantity’ parameters

Accountability, Risk Management, & Other

  • Work with the Chairman to ensure Quarterly Board of Directors Meetings happen, during which directors will provide strategic support to the company and approve key manuals.
  • Ensure that the company is compliant with relevant Kenya’s Laws
  • Undertake regular risk assessments and put in place risk mitigation measures using an appropriate risk management matrix.
  • Undertake other duties necessary for the success of the company, including identification and development of other relevant business systems.


  • Degree in business management or finance or marketing, or related field; training in service industry (e.g. laundry, cleaning, housekeeping etc) an added advantage.
  • at least five years’ relevant management experience;
  • Demonstrable experience in the service industry including but not limited to laundry and/or cleaning and/or housekeeping industry;
  • Confident team leader with a hands on attitude and able to mentor staff; marketing & sales; tech-savvy; quality of services/client relations management; financial management including financial reporting and ability to mobilise financing (e.g. from banks and/or investors and/or franchise); admin/procurement management; human resources management; accountability and risk management.

How to Apply
Applicants can send their CV and state the position applied for in their subject of the email to us before 15th June 2017.

Applicants currently staying in Nairobi are encouraged to apply.

Kindly do not apply if you do not meet minimum requirements.

Recours Four Kenya Consultants Limited

We are located on 4th floor, Kipro Centre in Westlands, Nairobi

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