22 May 2017

Head of Managed Units Job Vacancy - ICT Authority of Kenya

Ref: ICTA/IS/01/17
Terms: Permanent

The ICT Authority is tasked with rationalizing and streamlining the management of all Government of Kenya ICT functions. Its broad mandate entails enforcing ICT standards in Government and
enhancing the supervision of its electronic communication. The Authority also promotes ICT literacy, capacity, innovation and enterprise in line with the Kenya National ICT Masterplan 2017.

Job Responsibilities

  • Design and maintain a managed unit which provides the necessary support for efficient operation of ICTS within a ministry or county in line with ICTA service level agreements (SLAs)
  • Orient staff to efficiently work in a Managed Unit
  • Manage agreements and service delivery with ICTA and private sector infrastructure and systems service providers to ensure optimal services within Managed Units
  • Receive Managed Unit client feedback and respond in a timely and satisfactory manner
  • Monitor and evaluate the performance of Managed Units and continuously improve their performance
  • Ensure that Managed Units are cost effective
  • Market the managed unit approach to ICT management to Ministries and Counties
  • Perform any other duties as may be assigned from time to time.


  • A university degree in Information and Communication Technology (ICT) or in any other ICT related discipline from a recognised institution
  • Nine years relevant experience
  • Experience in planning, delivering and monitoring ICT technical services is in line with defined priorities, policies, priorities and budget
  • Management experience in leading and developing an ICT support team
  • Analytical skills; able to evaluate information and situations and take sound decisions
  • Project management skills and ability to priorities
  • Excellent organisational and analytical skills, Proven leadership skills

How to Apply
Application is strictly online on Deadline for application is 2nd June 2017

The following documents will be required during application

  • Application Letter
  • Copy of Academic Certificates
  • Copy of Professional Certificates
  • Copy of Curriculum Vitae
  • Copy of National ID

ICT Authority is an equal opportunity employer.

Persons with disability and women are highly  encouraged to apply

No comments :


Enter your email address:

Delivered by FeedBurner