25 May 2017

Operations Trainer/Coach Job in Kenya

We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization.

Reporting to the Quality Assurance and Workforce Manager, the incumbent will be responsible for
helping employees cultivate their skills and knowledge to meet organizational needs. He/ She will provide complete training to share expertise in ways that motivate others.


  • (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy).
  • Conduct needs analysis on all the touch points.
  • Design, compile and update training material, gathering inputs from all relevant stakeholders
  • Design and conduct assessments for training programs
  • Prepare training facilities and deliver training programs
  • Design and manage online learning material and assessments
  • Deliver feedback to managers and supervisors
  • Compile and manage training administration, schedule/calendar and training reports
  • Evaluate and assess training on the partners
  • Coach delegates
  • Develop a training plan for Operational projects
  • Manage and implement projects
  • Conduct Quality Assurance based on Training done at the various touch points
  • Develop, recommend, manage & maintain training quality standards
  • Support and maintain the training data base
  • Provide contingency support for Contact Center in times of crises


  • Bachelor’s degree in a Business Course
  • At least 2 years working experience in Training.
  • A professional HR qualification will be an added advantage
  • Strong leadership and team building skills
  • Excellent interpersonal, verbal, and written communication skills
  • Self-driven while meeting tight deadlines


  • Customer Experience Policies and Procedures
  • Sound Knowledge of the Business Policies, Processes and Work Instructions
  • Human Resource Knowledge
  • Financial Understanding
  • Process Management.
  • Systems knowledge (Clarity).
  • Team Management.
  • Performance Management.
  • Technical Knowledge.
  • Product Knowledge.
  • Value Chain Management.


  • Coaching
  • Written and Verbal communication (letter writing, report writing)
  • Computer skills (MS Word, Excel, PowerPoint)
  • Problem solving and decision making
  • Information sharing
  • Drive for results
  • Planning and organizing
  • Attention to detail
  • Team building
  • Interpersonal skills
  • Influencing skills
  • Analytical Skills
  • Motivating

Personal Qualities

  • Initiative
  • Drive
  • Withstanding Pressure
  • Assertiveness
  • Cultural Sensitivity
  • Approachability
  • Time Flexibility
  • Service Orientation
  • Resilience
  • Leadership (Firm, Authoritative)
  • Self-insight / Awareness
  • Good Judgment

How To Apply
Applicants should submit their CV’s (clearly marked “Operations Trainer/Coach”) on the subject line to:

Closing date for the applications is on 29th May 2017.

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