15 May 2017

SharePoint Applications Support Analyst Job in Kenya - Save the Children

To lead and provide high quality operational and technical application and systems support to Save the Children International’s customers and internal business functions. Minimising the adverse impact of

Incidents and Problems on the business and preventing reoccurrence of Incidents and ensuring release management is followed to allow the safe deployment of changes to production systems. Owner of the Problem Management process, ensuring reduction in recurring issue goals are achieved.

Job Responsibilities

  • Responsible for providing reports and data extracts using browser and other appropriate tools, through BAU development processes in accordance with business requirements
  • Responsible for enhancing and optimising key developed reports
  • Act as an advisor to user teams globally on how to use Applications in a best practice fashion, as defined by SCI global standard
  • Create documentation in line with any approved system changes
  • Assist with on-boarding new country offices, which will share Save the Children platforms
  • Business partner key stakeholders to capture new business requirements and prioritise for future development
  • Shared responsibility for support for global users at centre, Regional, Country and Sub-Office levels, which includes logging and management of 3rd/4th level support calls with SCA
  • Responsible for taking ownership of and resolving all Application related support tickets within the appropriate SLA
  • Responsible for escalating unresolved support tickets to L2, L3 or vendor support mechanisms and tracking such issues through to conclusion
  • Occasional requirement to carry out regression testing to ensure that live Operations are safeguarded at all times.
  • Working with the Software Quality Assurance Analyst Responsibility for participating in user regression testing where required
  • Ensure that all test feedback to documented in the bug tracking system


  • Ideally, the role holder will hold a computing degree (BSc, BA or equivalent) however equivalent relevant work experience is also of value
  • It would be desirable for the role holder to be MCITP qualified (Microsoft Certified IT Professional SharePoint 2010/2013)
  • ITIL Experience desirable
  • Strong web/collaborative development and support experience required
  • Strong experience with SharePoint 2010 and/or 2013 required (i.e. experience and knowledge of key
  • SharePoint functional abilities such as sites, communities, content editing, search, term sets, my sites, etc.)
  • Use of SharePoint Designer and InfoPath to create and rapidly deploy business solutions
  • Excellent knowledge of Active Directory and DNS
  • Good experience with collaborative/training applications such as SkypeForBusiness
  • Knowledge of relational databases (eg. MS SQL server)

How to Apply
Click here to apply

Location: Nairobi, Kenya
Contract - Full-Time
Closing date: Friday 26 May 2017
All jobs close at midnight UK time on the date specified

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