10 Jun 2017

Head of Operations - First Community Bank Jobs in Kenya


  • Board Matters:
  • Formulation & implementation of Operations Strategic Plan
  • Board & Management Committees
  • Provide leadership in overall banking operations strategies for the Bank
  • Provide leadership, direction to the Operations Team including Trade Finance, Central Business Operations (clearing), Branch Operations Managers, ATM support teams.
  • Design and co-ordinate the development, rollout and management of innovative Banking products within the Business.
  • Follow through all Operations projects to ensure completion as per plan and within budget.
  • Overall cash management and movement within the Bank.
  • Branch support : Banking operations and guidance
  • Timely and accurate Operations reports.
  • Support business development by acquiring and maintaining business relations with customers and service providers.
  • Staff management i.e. leadership, Leave, performance and disciplinary issues and coaching of Teams under Operations.
  • Accountable for Operations Team’s compliance to regulations and to the Bank’s policies & procedures.
  • Evaluate cost/benefits, identify appropriate alternatives and make recommendations on cost effective initiatives within the Operations Department and for the business.


  • Hold a Bachelors Degree in Business, or finance related field. Masters degree an added advantage.
  • Training on Card Management, professional Banking operations training e.g. AKIB, ACIB
  • Have a minimum of Eight (8) years relevant work experience in a similar position with proven result oriented track record in preparation of management accounting reports, maintaining accurate accounting records and effective control of budgets.
  • Experience in banking industry or a Financial institution.

Desired Qualities

  • Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
  • Sound knowledge of the Bank’s products and services; CBK Prudential Guidelines.
  • Understand the Banking Act, Central Bank Regulations, prudential guidelines Understand and implement operations processes; understand and implement strict KYC procedures.
  • Management ability: Responsibility and ability to grow, support and develop talent within the Operations

How To Apply
If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job Title on the email subject to before 30th June 2017

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