19 Jun 2017

QA Executive Job Vacancy

We are currently recruiting in Kenya for our client a Milk processing company.


  • Identifies trends and tendencies with respect to lot, product and type of complaint and determines the cause,
  • draft complaints report.
  • Follow up customer complaints and prepare trend analysis reports
  • Analyzing customer complaints
  • Carrying out market audits
  • Follow up on dispatched products returns, establish cause of returns and remedies
  • Participating in internal and external audits (suppliers’ and customers audit)
  • Analyzing competitors product monthly and presenting trend reports.
  • Any other duty assigned by your immediate manager or any other person placed in authority over you.

Job Responsibilities

  • Ensuring that the laid down Quality management systems is adhered to at all times during the production process to ensure the product conforms in terms of quality, safety and Legality.
  • Ensuring that the due diligence documents / records in use are current, latest version and completed in a timely manner.
  • Heading a team of well trained and competent quality controllers who are motivated with an aim of ensuring that product quality, safety and legality is consistently achieved.
  • Scheduling meetings with the relevant departments within the site to keep all updated on new legislation, new standards, and customer requirements as necessary.
  • Prime online trainer of staff to ensure a comprehensive understanding of standards, specifications, job requirements and use of equipment within the quality department.
  • Conducting routine refresher trainings to ensure continuous improvement/competency
  • Liaising with the QA Manager on QA staffing.
  • Report Product Quality and customer complaints to the head of QA
  • Liasing with the intake to ensure incoming raw materials conform to the raw material specifications.
  • Ensuring that the production process yield products that consistently satisfy the stated customer quality attributes
  • Customer complaint: Receiving, investigating and reporting back on all customer complaints with an aim of getting to the root cause and preventing re-occurrence. All customer complaints to be logged and trended
  • Participating in New Product Development and looking at new concepts that can be developed with the market changes.
  • Planned preventative maintenance of equipment/facility and control of foreign body risks
  • Setting customer service standards
  • Ensure adherence to HACCP and GMP materials
  • Maintaining safe and clean work environment by educating and directing personnel on the use of all control points, equipment and resources.
  • Specifying quality requirements of raw materials with suppliers
  • Investigating and setting standards for quality and health and safety
  • Ensuring that production and quality processes comply with standards at both national and international level
  • Working with production and quality assurance staff to establish procedures, standards and systems.
  • Preparing daily quality and analysis reports and ensures that all the records are up to date.
  • Determining training needs
  • Acting as a catalyst for change and improvement in performance and quality
  • Directing objectives to maximize profitability


  • Degree/Diploma in Food Science or Food Technology from a reputable university
  • Conversant with a good understanding of Milk processing plant.
  • Experience in HACCP and UHT quality systems.
  • Must have an experience in Quality Assurance
  • Advance knowledge in Product quality management /customer complaints,customer relations
  • At-least 3 years’ work Experience in dairy industry and FMCG.

How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to before 30th July 2017

Indicate your current salary and expected salary , notice period.

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